Q: I need help with an order. Who do I contact?

A: Email help@shopdellrose.com with any questions or concerns you may have. We are a small team but we are available 24/7 to help you with your order. 

Q: What is your shipping and return policy?

A: All our products come with free standard shipping and returns for customers within the USA and arrive between 5-7 business days. Shipping for international orders is calculated at checkout and the shipping time is subject to change.

All our products come with free standard shipping and returns for customers within the USA and arrive between 5-7 business days. Shipping for international orders is calculated at checkout and the shipping time is subject to change.

We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, we’ll issue full refund on the original payment method or an exchange within 30 days of when you receive the product as long as it is in its original condition and isn't damaged in any way. We offer free return shipping for all US orders. For international orders, return shipping is at the expense of the customer at this time. To initiate a return, email help@shopdellrose.com. 

Your order is carefully wrapped in our custom Dellrose box made from recycled material and sent off with a handwritten note complete with our rose wax seal.

 

Q: How do I wash my silk scarf?

A: We recommend dry clean only for our silk scarves. If this is not available, hand washing your silk scarf in cold water is also an option. Use a delicate detergent and lightly work it into the silk. After washing, let your scarf air-dry to avoid any damage. Finish by lightly steaming your scarf for silky perfection! For all of our scarves, we recommend checking the tag on your scarf for the best way to wash without any damage.

 

Q: What are some ways I can style my scarf?

A: There are so many different ways to style a scarf and we love giving you styling inpiration frequently. Sign up for our newsletter to receive styling tips or visit us on Instagram to see creative, new ways to wear a scarf!